Cisco Jabber for Android disconnects and goes offline after inactivity

[Canisio Barth Junior]

Hi everyone. 

I'm deploying Jabber using RMA. Android app disconnects from I'm & Presence and/or CUCM couple minutes after user stops to interact with the phone.

I though the phones could just being in the low battery mode, turning off 4G/wifi connection, making the app losing connection with the service. I tried to prevent that, with no success. 

This problem occurs in several phones (Sony Xperia, Asus, Samsung S6, etc). After the last Jabber update (11.7), looks like it's even worse, going offline faster than before.

Anyone have seen this problem before?

CUCM, IM&P Version 10.5.2

Expressway Series Version X8.7.1

Jabber for android Version 11.7 and 11.6

[LUIGI PIETRONAVE]

Hi,

Any news? I'm facing the same issue with cucm 10.5.2 and latest jabber version installed (12.5). Tryed also some other jabber version but the issue is the same: after few minutes the phones goes on sleep the calls are not received anymore.

We've to awake the phone and open the jabber app: on the pull down menu we se jabber as "available" but it's not enough to receive calls.

[netthelle]

Hello,

Any update about this issue?

[jjandrade]

Same problema.

Expressway X8.11

CUCM 11.5

Jabber for Android 12.8

Cellphone Huawei P30 Lite.

[mkandi]

@jjandrade

Hi, Did you try changing the App Launch setting for Jabber from Automatic to manual on Huawei P30?