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Beginner

Cisco Jabber for Iphone - after taking call - jabber plays ringtone although the call is connected

 

Cisco Jabber 9.6.2

iOS 7.1.1

CUCM 9.1.2

 

Call arrives at iPhone with Cisco Jabber App 9.6.2. Jabber is ringing - after answering the call - Cisco Jabber go on playing the ringtone.

The call is connected with the other party - the other party can also hear you - but you can not hear(only very soft) the caller because of the ringtone is still playing.

 

Any ideas ?

Thx

 

 

 

 

7 REPLIES 7

I have seen this occur once

I have seen this occur once as well. Ensure that detailed logging is turned on and submit the problem report to TAC. I intend to do the same as soon as it repeats, this is likely a new defect in 9.6.2.

@reindl_mc Could you solve

@reindl_mc 
Could you solve this problem with the TAC?

We have the same issue only on one iPhone with the newest Cisco Jabber Version 10.5.0.

 

Highlighted
Beginner

Hi Markusthe problem will be

Hi Markus

the problem will be solved with IOS 8.x -  It is an iphone issue !!

kind regards

Beginner

Does anybody know if there is

Does anybody know if there is already a documented bug associated to this issue?

I have the exact same issue CUCM 8.6.2/Presence 8.6.4 and customer is angry and disappointed because of this unexpected behaviour.

Regards,

iPhones updated to IOS 8.0.2,

iPhones updated to IOS 8.0.2, still have the same issue

Beginner

Same problem. Did you get

Same problem.

 

Did you get some solution?

 

If it is iOS 7 here is the

If it is iOS 7 here is the defect:

https://tools.cisco.com/bugsearch/bug/CSCul12803

Symptom:
app's ringtone does not stop after call is answered

Conditions:
Observed intermittently with iOS7

Workaround:
wait until the ringtone stops

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