Cisco Jabber for iPhone - Chat Archival

[srbadgley]

I currently have my organizations chat history for Jabber for Windows being archived to Exchange by enabling it within the Jabber-Config.xml file. My question is when a user has Jabber for iPhone, is there any way to have the chats also archived? I ask this because due to company policy and to remain in security compliance all chat history must be recorded. Thank you in advance for your replies.

[Darren Roback · Accepted solution]

All Jabber clients support persistent chat, but only Jabber for Windows/Mac supports archiving to Exchange. There is not a similar function for mobile clients, so I would instead look at using the Message Archiver service in IM/Presence to send all conversation history to an IM compliance solution such as Actiance or Verba.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/im_compliance/12_0_1/cup0_b_im-compliance-guide-1201/cup0_b_im-compliance-guide-1201_chapter_00.html

Darren