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Beginner

Cisco Jabber for Windows desktop sharing

Dear team,

I tested Cisco Jabber for Windows and almost all features are working well except one which is desktop sharing.

As for the desktop sharing, the “Share desktop” icon is grayed out even if i use my desk phone or PC as the phone.

The infrastructure I am using is composed of:
-          CUCM version 8.6.2.20000-2

-          CUP version 8.6.1.10000-34

-          Cisco Jabber for Windows 9.0.0 build 5435 (build date 18-01-2012)

Please advise.

Regards

Message was edited on April 19, 2013:  Lisa Marcyes from the Cisco Collaboration Community Team added community category and tags for greater ease in filtering (no change to content).

41 REPLIES 41
VIP Advisor

Re: Cisco Jabber for Windows desktop sharing

Today in cup mode only bfcp based desktop sharing is supported. The current build for jabber doesn't support webex sharing. Once it does you can share your desktop using webex.

If you deploy jabber in hosted mode you will have two choices to do desktop share today which is webex or desktop share which has no dependacy on webex

Thanks

Srini

Beginner

Re: Cisco Jabber for Windows desktop sharing

Dear Srini

Thanks for the reply.

I am running Jabber in Presence mode and not Webex.

Is it supported in this build? Am I missing a config?

Please advise.

Regards

VIP Advisor

Re: Cisco Jabber for Windows desktop sharing

No it’s not supported today. It is on the roadmap. See here

https://communities.cisco.com/community/technology/collaboration/usergroups/collaboration/jabberwinbeta

Thanks

Srini

Beginner

Re: Cisco Jabber for Windows desktop sharing

Unauthorized, could not access it

"Please login to access this site (top right of this screen). If your login is unsuccessful, your Cisco.com login does not have the authority level to access this site."

Can you please share the content

Thanks

VIP Advisor

Re: Cisco Jabber for Windows desktop sharing

You have to be registered at that site to be able to do beta for windows. How were you able to do beta without registration at that site. I could paste the content but I am not sure if I violating any community rules.

Thanks

Srini

Beginner

Re: Cisco Jabber for Windows desktop sharing

Hi

I got it through the local partner

I will ask him to check the link

Thanks

VIP Advisor

Re: Cisco Jabber for Windows desktop sharing

Cool yeah might be better that way so that I don’t violate any NDA rules ☺

Thanks

Srini

Community Manager

Re: Cisco Jabber for Windows desktop sharing

Hi Srini!  Thanks for you attention to the confidentiality of the Collaboration User Group programs.

Rogero81,

The Beta is through the Cisco Collaboration User Group - a virtual user group with over 5800 Cisco customer and partner members.  The CUG programs are run in private spaces under the public Collaboration community.

You can join here: https://communities.cisco.com/community/technology/collaboration/usergroups

Make sure you're logged in and click the Join Now button.  Complete the member registration process and you'll have access to the main private CUG space, where the Beta discussions take place. 

Looking forward to having you as a member!

Denise Brittin

Manager, Collaboration User Group

Beginner

Re: Cisco Jabber for Windows desktop sharing

I alreay joined the group, but I still not able to see the page:

https://communities.cisco.com/community/technology/collaboration/usergroups/collaboration/jabberwinbeta

Any idea?

I use the Cisco Jabber for Windows 9.0.1 build 8802, and I had the same desktop sharing grayed out issue. When Cisco will support it for Jabber in Presence mode.

Thanks

Rising star

Re: Cisco Jabber for Windows desktop sharing

Curtis,

Cisco Jabber for Windows 9.0(1) was officially released on April 16, 2012 and is now available on the cisco.com software download site.

Please view the following blog for more information.

https://communities.cisco.com/community/technology/collaboration/usergroups/collaboration/blog/2012/04/18/thank-you-jabber-for-windows-beta-testers

Please report any issues regarding the released software to the Cisco Technical Assistance Center (TAC).

I hope that helps.


Kelli Glass

Moderator for the Cisco Collaboration Community

Beginner

Re: Cisco Jabber for Windows desktop sharing

Hi,

Acording to this part of the jabber admin guide:

"If you configure video desktop sharing in a hybrid cloud-based deployment, Cisco WebEx Connect provides desktop sharing functionality if users initiate desktop sharing sessions in instant messaging conversations. If users initiate desktop sharing sessions during an audio or video conversation, they use the video desktop sharing capabilities on Cisco Unified Communications Manager."

So, your desktop sharing button, in the chat window, may be grayed out because you have an on-premises deployment, without webex connect.

If, instead of opening a chat, you start a voice/video call using jabber and then click on the down arrow next to the phone icon, on the right, you should be able to start desktop sharing.

Hope this helps.


Beginner

Re: Cisco Jabber for Windows desktop sharing

We're seeing the same issue. We have no WebEx, only premise CUPS cluster and using the jabber for windows that we downloaded from cisco.com (not a beta version). Desktop sharing is greyed out, even on an active call. Does it require that both users have a video endpoint for some reason?

VIP Advisor

Re: Cisco Jabber for Windows desktop sharing

Joshua

Not sure if you have seen this thread but it walks through the steps to ensure BFCP is enabled, COP file is loaded if running 8.6.2

https://communities.cisco.com/message/83819#83819

Since the beta is closed, you will have to open a TAC case since JBW is FCS

Thanks

Srini

Beginner

Re: Cisco Jabber for Windows desktop sharing

For clarification, it sounds like in order to use Desktop Sharing for on-Prem Deployments using CUPS, you must be on an active call using a CSF softphone.  Is desktop sharing supported if one or both party members are using deskphones (7945, for example) ?  Also does the Desktop Sharing include remote control (controlling remote party's mouse/keyboard) ?

Thank you.

Tim

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