I tested Cisco Jabber for Windows and almost all features are working well except one which is desktop sharing.
As for the desktop sharing, the “Share desktop” icon is grayed out even if i use my desk phone or PC as the phone.
The infrastructure I am using is composed of:
- CUCM version 18.104.22.16800-2
- CUP version 22.214.171.12400-34
- Cisco Jabber for Windows 9.0.0 build 5435 (build date 18-01-2012)
Message was edited on April 19, 2013: Lisa Marcyes from the Cisco Collaboration Community Team added community category and tags for greater ease in filtering (no change to content).
Can somebody please confirm if remote control is also possible after desktop is shared?
Our desktop sharing is working fine when we are on call using CSF but once shared i dont see any option to ask for control or provide desktop control to other party.
Without desktop control i dont see much use of this feature in our environment.
just checking what the status is on this.
Does an on-prem Jabber deployment support remote control nowadays?
My Jabber 9.2.4 client still has the desktop sharing button greyed out.
Is it because our CUCM is only v7? Will upgrading to v9 make it work?
I understand Remote Control will require WebEx regardless of what CUCM version we have. Correct? Does that mean that if we require remoting during a Jabber chat session, then we will need to stop the chat and open a different WebEx client?
My questions were actually about Remote Control.
This youtube video takes the demoing very far, but does not actually show the user experience of upgrading from an IM chat, to a Remote Desktop, and into a Remote Control session.
I've seen a few of this kind of demos (incl. live) and they never show how the WebEx escalation works. It must be really hard to do