Cisco Jabber for Windows in CTI-Mode (not as a softphone)

[michael.huelskoetter]

Hi Team!

Recently I was faced with the following "challange":

I have to ensure, that Jabber (in conjunction with it's hardphone) couldn't be abused for room surveillance purposes.

For outgoing calls it must be mandatory to press a button on the hardphone to finally initiate the dialing.

For incomming calls it must be prevented that the call can be accepted via jabber.

I know it's strange to cut off one of the key features of a CTI tool, but there was a legal issue in the past and therefore we're forced to ensure that.

Any hints, clues or advises to realise that are highly appreciated! :- ))

Many thanks in advance and kind regards,

Michael

[Jaime Valencia · Accepted solution]

There is no native way to do any of that, might want to reach DevNet and ask if there's some way via APIs or SDKs.

[michael.huelskoetter]

Hi Jaime,

many thanks for your quick response!

To be honest, not really that what I want to hear, but I have already afraid that... ;- )

Best regards,

Michael