Cisco Jabber for Windows - Video Quality Issues

[rex.quijano]

When using Cisco Jabber (v11.5.1 or v10.6.1 on the new Microsoft Surface Book with Windows 10) we get poor video quality. The video has a green tint and is very choppy. The native camera app works fine and using the camera with other apps works fine as well. Any input would be greatly appreciated.

[Prabath Godevithanage]

How about when you try jabber with any other windows 10 device over your wireless & wired network?specifically asked  wireless as we had a quite few issues related Surface pro 3 & 4 wireless performance

[Ankoor Bek]

Is this video initiated over softphone to softphone call or over IM?

[j.huizinga]

Check regions, maybe video BW is low between regions

JH

[Abhey Kharbanda]

Hi Rex,

You are hitting the following bug: CSCuy22012,

http://cdets.cisco.com/apps/dumpcr?&content=summary&format=html&identifier=CSCuy22012

Description:

Release notes indicate that Microsoft surface pro 4 has video issues, in addition the latest Microsoft Surface Book has the same type failure

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_5/cjab_b_cisco-jabberwindows-115-release-notes.html#reference_3761611643F204DC906FD37047402602

Video Calls on Microsoft Surface Pro 4

Users experience poor desktop video when running Cisco Jabber on Microsoft Surface Pro 4.

Resolution:

This issue is covered with US22233: DirectShow support for Jabber windows. Which will be available in 11.6

Thanks,

Abhey Kharbanda

[Dennis Mink]

any idea when 11.6 will be released?  (roughly)