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Beginner

Cisco Jabber for Windows - Video Quality Issues

When using Cisco Jabber (v11.5.1 or v10.6.1 on the new Microsoft Surface Book with Windows 10) we get poor video quality. The video has a green tint and is very choppy. The native camera app works fine and using the camera with other apps works fine as well. Any input would be greatly appreciated.

5 REPLIES 5

How about when you try jabber

How about when you try jabber with any other windows 10 device over your wireless & wired network?specifically asked  wireless as we had a quite few issues related Surface pro 3 & 4 wireless performance

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-Prabath
Highlighted
Cisco Employee

Is this video initiated over

Is this video initiated over softphone to softphone call or over IM?

Frequent Contributor

Check regions, maybe video BW

Check regions, maybe video BW is low between regions

JH

Cisco Employee

Hi Rex,

Hi Rex,

You are hitting the following bug: CSCuy22012,

http://cdets.cisco.com/apps/dumpcr?&content=summary&format=html&identifier=CSCuy22012

Description:

Release notes indicate that Microsoft surface pro 4 has video issues, in addition the latest Microsoft Surface Book has the same type failure

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_5/cjab_b_cisco-jabberwindows-115-release-notes.html#reference_3761611643F204DC906FD37047402602

Video Calls on Microsoft Surface Pro 4

Users experience poor desktop video when running Cisco Jabber on Microsoft Surface Pro 4.

Resolution:

This issue is covered with US22233: DirectShow support for Jabber windows. Which will be available in 11.6

Thanks,

Abhey Kharbanda

VIP Advisor

any idea when 11.6 will be

any idea when 11.6 will be released?  (roughly)

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