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Cisco jabber MRA cannot locate server after upgrading version 12

yuexp0929
Level 1
Level 1

Hello All

My ExpressWay‘s version is 8.7 and imps server is 10.5.2.

I met the below error message after resetting Cisco Jabber version 12 when I login Cisco Jabber. 

" Cannot locate server. Check your server address. If the problem perisistes, contact your systme administrator."

I tried to login with Cisco Jabber 11.9 and 12.0 in Android Phone. 

Cisco Jabber 11.9 work, but 12.0 doesn't work.

 

Is the problem a bug? 

19 Replies 19

IMP - System version: 11.5.1.14900-32
CUCM-System version: 11.5.1.14900-11
Expressway- X8.10.4

im 11.5.1.12900-25, ucm 11.5.1.12900-21, exway X8.10.4

Is Edge's certification created by public CA?

yes

Is there any error message on log?

I think the problem must be related to ExpressWay.  The client can not get the ip address of IMPS and CUCM through MRA.