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Cisco Jabber voice services disconnecting

Level 1
Level 1



We have problem with one user. His Jabber is disconnecting from voice services ,but IM&P working good.

Also this issue has just one user (other users are OK with everything).


Jabber version: 11.6.0 Build 35037


Problem is as follow:

- jabber is connected to all services, but after some time is disconnecting from voice service and works only IM&P

-after reset of jabber it works again  (for few hours ) -> after that is issue coming again.

-this issue has just one user -> other users are OK and their jabber's are still connected to voice services.

- configuration profiles (end user, jabber device profile, DN) are the same for everybody.


In the meantime user has new notebook and also jabber and drivers was reinstalled.


Do you have any idea what to do with this problem?

Thank you.

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

Try the same user/pwd in a working laptop, and a working user in that "faulty" equipment, and see what you get from that.

If another working user fails on that equipment, most likely it's something installed/configured in that machine that is causing the issue.



if this helps, please rate
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