Cisco Jabber Works on VPN, Not Wireless

[trevj24010]

Hello everyone, 

I am experiencing an issue with my Moto Z Play Droid, I have Cisco Jabber on it and I use it when I am away from my desk phone such as when I am at school, it works on my VPN but not when I am on my wireless network. Does anyone know what is going on... I was thinking maybe it might be my wireless but I don't know. I looked at the config and all looks well.

[Dennis Mink]

when you say, on your wireless network, do you mean to say "a wireless network that provides internet only, and no connection to you company network"?

Because if that's the case, then you will need to deploy a VCS expressway pair, to allow Jabber registration over the internet, 

if its your company's wifi network, make sure you can connect to your presence servers from the wifi subnet and make sure DNS can resolve the SRV record.

Please rate if useful

[trevj24010]

It is the company wifi, I do have connection to the presence server and I have DNS resolving the SRV record.

Well technically, the "company" wifi is my home router... I have a full Cisco lab.

[Dennis Mink]

have you set domain name in your DHCP pool for wifi? (and option 150?)

and what is actually not working?  the login or the CSF part?

Please rate if useful

[trevj24010]

The phone services portion... All else is fine.

[Sankar Voleti]

If you put the below URL on a browser, you can see the configuration of the BOT device. Then, check of <processnode> field in the output to see the details of CUCM (IP or Hostname or FQDN). If it is hostname, then it should be resolvable from the same browser via https://<hostname of cucm>/ccmadmin. If it is not accessible, that explains why phone service is not working.

https://<CUCM IP>:6970/cucm-uds/user/<userid>/<BOT device name>.cnf.xml

-Sankar

[trevj24010]

Just tried accessing it, it unexpectedly closed the connection.

[Sankar Voleti]

 Were you not able to execute the url i mentioned to view the device configuration or the other one to access CUCM in the browser? May i know the full versions of Jabber client and CUCM?

[trevj24010]

The Jabber version is 11.8.2.251552 and the CUCM version is 10.5.1.11900-13 Unrestricted. 

[Sankar Voleti]

Can you tell me if https://<CUCM IP>:6970/cucm-uds/user/<userid>/<BOT device name>.cnf.xml worked? Please note that you have to insert the actual BOT device name in <BOT device name> section in the URL.

-Sankar

[trevj24010]

That link that you gave me doesn't work but I tried http://10.0.30.3:6970/BOTTREVOR.cnf.xml and I saw my config for the Jabber client.

[Sankar Voleti]

Do you see hostnames for cucm anywhere in the configuration? If you saw, then please check if you can access cucm web page using that name. You can find that inforamtion in this section of the output.

<callManagerGroup>
<name>Default</name>
<tftpDefault>true</tftpDefault>
<members>
<member  priority="0">
<callManager>
<name>10.106.92.196</name>
<description>ccmpub</description>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
<sipPort>5060</sipPort>
<securedSipPort>5061</securedSipPort>
<mgcpPorts>
<listen>2427</listen>
<keepAlive>2428</keepAlive>
</mgcpPorts>
</ports>
<processNodeName>10.106.92.196</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>

[trevj24010]

Well... it all of a sudden started working, I don't know how but it started working. 

[trevor240]

And now this is a new account...

I have deployed a new wireless technology and it isn't working again... I am using a Cisco Meraki MR33 for my AP. The phone will register with the Presence server but not with Call Manager... 

This is very hilarious, everytime I post here it wants to work and after awhile it gives up.