Cisco MRA Jabber cannot connect phone service

[shidongwang]

we just configured the cisco mra and are encountering the problem that cisco jabber cannot connect to phone service from internet. But IM & Presence work fine.

If from internal network those services (IM, Presence, and phone service) just work fine.

In the attachment is the jabber log file. from expressway i didn't find any error entries.

Can anyone please help? 

[jonathan.salter]

What error is the client showing?

[shidongwang]

The client says: cannot connect to unitied communications  manager server. 

[jonathan.salter]

Sounds like a potential firewall issue. Are you certain of no blocks?

[shidongwang]

I am quite sure that the required ports are open. The log even shows that Jabber client can find my TCT device.  By the way the same error happens with our Android devices. 

[jonathan.salter]

Try this tool from Cisco to see if it points you in the right direction.

https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/

[shidongwang]

Thanks. I checked it before I posted here.

[jonathan.salter]

What were the results?

[jonathan.salter]

Take a screen shot on the Expressway-C  Status=> Unified Communications

[shidongwang]

no one can help?

[jonathan.salter]

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@shidongwang wrote:

no one can help?

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We are trying to help....please share a screen shot on the Expressway-C  Status=> Unified Communications

[boub91]

Hi,

At the beginning MRA was working fine and since 2 weeks I have the same issue, phone service is unavailable.

Thank you

[Igortol]

Try to restart network service XCP Router in your IM&P Serviceability 

[shidongwang · Accepted solution]

I fixed the issue. It was all about the certificates. I am using our own CA to sign the certificate, but used the same name for Timcat and CUCM. After I changed the QFDN name, everything works fine. 

[sy349@njit.edu]

Hi,

I have the same issue. Can you please elaborate the issue and trouble-shooting steps you followed. It would be of great help.

Thanks