04-20-2022 06:19 AM
We have purchased a Webex Room Kit Spark with a Cisco Navigator.
The Navigator will not connect to the device. I have upgraded the firmware of the Room kit to ce9.15.3.17 so the Navigator should have followed the room kit device as soon as I connect to it.
I have factory reset the navigator many times, still. It will not connect. Checked all the cable connections, even used a switch.
I have connected a Touch 10 to the Webex room kit. That one connected just fine and it updated itself to match the room kit. So I know it is not the connection.
Did I missed something? Can someone please help me troubleshoot further?
04-20-2022 09:43 PM
Not Sure if you refereed this link before
05-03-2022 09:59 PM
If the Touch 10 works fine, but the navigator doesn't work at all on the same codec and cable, then it's likely a faulty navigator. Contact the Cisco TAC to arrange a replacement.
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