cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1454
Views
0
Helpful
2
Replies

Cisco Navigator not connecting to device

We have purchased a Webex Room Kit Spark with a Cisco Navigator.

The Navigator will not connect to the device. I have upgraded the firmware of the Room kit to ce9.15.3.17 so the Navigator should have followed the room kit device as soon as I connect to it. 

 

I have factory reset the navigator many times, still. It will not connect. Checked all the cable connections, even used a switch.

 

I have connected a Touch 10 to the Webex room kit. That one connected just fine and it updated itself to match the room kit. So I know it is not the connection. 

 

Did I missed something? Can someone please help me troubleshoot further? 

2 Replies 2

Wayne DeNardi
VIP Alumni
VIP Alumni

If the Touch 10 works fine, but the navigator doesn't work at all on the same codec and cable, then it's likely a faulty navigator.   Contact the Cisco TAC to arrange a replacement.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.