03-24-2016 02:51 PM - edited 03-17-2019 05:59 PM
Tried to log in to my Cisco Spark Account created last year as execs came back from Enterprise Connect energized.
Couldn't login so went through the password reset process.
So next up, decided to reach out to support.
So, I'm asking myself is Cisco Spark actually real and ready for prime time? Would love to login and take for another test spin but alas doesn't seem doable.
03-25-2016 05:52 AM
My apologies for your support experience to date, and thank you for bring it to our attention. We will investigate and follow-up on your issue. We are also working to address the support process procedures to ensure timely support and responses for users.
03-25-2016 09:17 AM
Can you please try again, as the issue should be resolved. Thanks and sorry for the inconvenience.
03-28-2016 08:04 AM
Tried again this morning. Same issue. Does not take password even though I reset it again successfully. How can we get this resolved?
03-28-2016 12:00 PM
I will follow up with our support team today, please send me your phone contact info to firstname.lastname@example.org
03-30-2016 11:18 AM
Based on the CI team, we see your account
vyopta.com (hiding your real email) as NOT active, please activate your user account via admin first.
03-30-2016 01:53 PM
Richard, can you please contact your partner first? Cisco Partner should have access to your site, unless SSO is enabled, and based on your requirements and verification of eligibility they should be able to reset your admin account. Have you tried that?
04-27-2016 05:55 PM
Hi all, we are having the same issue intermittently for people in our organisation. I have experienced at least 3 people that receive the invite to the room, click the link to login (i.e. enter password) and then begin a loop through the registration process.
Considering this is their first interaction with the product it leaves a bad taste and I'm assuming there will be resistance to try it again when it's fixed.
If there is a process that I can follow when this happens, can you please let me know?
I'm reaching out to our local Cisco guys parallel to this.
04-28-2016 09:11 AM
Thank you for your feedback. Definitely contact your Cisco partner or account team for assistance, and I also recommend you send feedback via the Spark app. You can learn about this here, as well as find the contact information for Spark support for future reference.
Cisco Spark | How Do I Contact Cisco Support and Send ...
Moderator for Cisco Customer Communities
04-28-2016 05:15 PM
Hi Richard - We want to improve our self-service support experience. Can you let me know which 'Knowledge Base' you searched for help? Was it Knowledge Base - My Resources or something else?
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