Cisco Unified Communications

[janice.valencia]

Hello, Most of our users can open self care portal using their LDAP credentials.

All users are member of Standard CCM End users group and Standard CCMuser Administration.

for 2 users, they cant open it. Password reset pop up window come up. Nothing happens even if they typed in the password. The window never dis appear unless we hit the X button.

please see attached error image.

[Dennis Mink]

Janice,

log the user onto a windows machine, have the user change its password and try logging into the selfcare portal once again/

Please rate if useful

[janice.valencia]

Hello, i tried logging in user to other windows machine - same

We reset his password and do LDAP sync - same

We are using windows in our organization.

any other suggestions?

[janice.valencia]

The answer is simple. 

username is case sensitive on first logon to self care portal. if user sign in for the first time using wrong username/ID, and the authentication is from LDAP, then the user will get password reset prompt. then user needs to clear browser cache and sign back again using the correct username/ID case.