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Contributor

Cisco Unity features

Hi All

Apart from normal Voicemail, can anyone explain any of the other features/use cases which you can use Cisco Unity for.

For example call handlers, what can you do with them? can it do basic IVR or anything like that?

cheers

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Enthusiast

Re: Cisco Unity features

System Call Handlers are used for general Auto Attendant Functions for basic IVR digit input / response. Directory Handlers are for callers to search for users to be transferred to. Interview handlers are basic survey interactions.

Re: Cisco Unity features

We use it mainly as an automatic operator.
You can upload your personalized audio and make your own automated attention scheme, so that callers can be taken care of in the best possible way.

Contributor

Re: Cisco Unity features

Can you give me an example of how you use it?

do they press a button for example and it forwards them to a number etc ?

Enthusiast

Re: Cisco Unity features

That is the basic concept of an auto attendant. Under a call handler, you can create caller inputs so a caller can hear a menu, and press 1, 2, etc. to be redirected to another directory number ,hunt group, even into uccx / ucce.
Rising star

Re: Cisco Unity features

Hi,

Here is attached Call Flow example. You can build this call flow using Unity Connection Auto Attendant (also known as Call Handler). You can record your own welcome greetings, play different greetings for office hours/non-office hours, provide options to redirect call to specific user or to hunt group or to voicemail and so on...

There are many features around Auto Attendant. Based on your requirements, you need to play with it.

 

 

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Thanks, Vaijanath S.
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