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Cius and Jabber IM

Mike Assel
Level 4
Level 4

‎03-07-2012 01:58 PM - edited ‎03-17-2019 02:15 PM

Hello.  I have a Cius (9.2.1) that is registered and seems to be fully functional except for IM.  I am trying to use my webex connect account with it.  I have confirmed in CUCM that my presence and chat server type is set to Webex Connect.  The chat server name field blank and I don't know if anything should go in there or not.  I know that my webex connect login is correct, but when I run the IM setup wizard on the cius it fails.  Anyone know what I'm doing wrong?

Thanks,   Mike

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Gajanan Pande
Cisco Employee
Cisco Employee

‎03-07-2012 10:37 PM

The " Chat Server Name " field should have the IP address of the chat server. I guess in this case it will be your CUPS server.

GP.

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Mike Assel
Level 4
Level 4
In response to Gajanan Pande

‎03-08-2012 06:10 AM

Thanks GP, but I'm not using a CUPS server.  I am using Webex Connect.

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