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afaudale
Beginner

Conference Now - Internal calls work, external calls failing

Hello,

 

We have recently setup Conference Now and are able to get internal conference calls working. However, external calls prompt us as normal to enter a meeting number, but we get an error stating "the meeting number you entered is invalid". The same meeting number we used to successfully setup an internal conference call.

 

We have already set "Duplex Streaming Enabled" to True. Everything else appears to be setup correctly. Any other tips or suggestions here?

 

Thanks in advance for your time and help!

1 ACCEPTED SOLUTION

Accepted Solutions
Jaime Valencia
Hall of Fame Cisco Employee

Sounds like DTMF issues, review CUCM traces to find out what digits is CUCM receiving.

HTH

java

if this helps, please rate

View solution in original post

3 REPLIES 3
Jaime Valencia
Hall of Fame Cisco Employee

Sounds like DTMF issues, review CUCM traces to find out what digits is CUCM receiving.

HTH

java

if this helps, please rate

When I'm collecting files in RTMT, what service do I select to look at DTMF?

dmarazza79
Beginner

could you send a log here?
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