Configuring Webex Hybrid Call Service Connect -- Users pending activation, even after 12 hours
We're in the process of testing Webex Hybrid Call Service Connect -- after following the deployment guide, we've gotten to the point where Webex Cloud will automatically create remote devices and a remote destination for the device. Calls to the users work extension will ring within all Webex Teams apps, which is great.
However, the users are still listed as "Pending activation" for the Connect service, and they are not able to dial any numbers from the Webex Teams app. We have tried disabling the service, deleting the devices from Call Manager, restarting the call connector service, and turning the service back on. Remote device and destination are created automatically again, though the Pending Activation message for the user never goes away.
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
better support for the needs of large contact centers worldwide
improvements in the agent and cust...
SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...