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Configuring Webex Hybrid Call Service Connect -- Users pending activation, even after 12 hours

We're in the process of testing Webex Hybrid Call Service Connect -- after following the deployment guide, we've gotten to the point where Webex Cloud will automatically create remote devices and a remote destination for the device. Calls to the users work extension will ring within all Webex Teams apps, which is great.

 

However, the users are still listed as "Pending activation" for the Connect service, and they are not able to dial any numbers from the Webex Teams app. We have tried disabling the service, deleting the devices from Call Manager, restarting the call connector service, and turning the service back on. Remote device and destination are created automatically again, though the Pending Activation message for the user never goes away. 

 

any hints?! :)

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