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Connecting Jabber to a Cisco 8865 Phone

John Ruhl
Beginner
Beginner

‎04-05-2016 01:18 PM - edited ‎03-17-2019 06:00 PM

We are starting to add the Cisco 8865 phones to our environment, but we are unable to connect our Jabber clients (Windows) to them.  Has anyone else run into this issue?  I have no issue connecting to a 8841 or even a DX650.  Just not to the 8865.  Our CUCM is on ver. 10.5.2

Any help is appreciated.

John

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bernhardczapp
Enthusiast
Enthusiast

‎04-17-2016 09:13 AM

Did you verify that the end user has the following Permissions configured:

  • Standard CTI Allow Control of Phones supporting Connected Xfer and conf
  • Standard CTI Allow Control of Phones supporting Rollover Mode
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John Ruhl
Beginner
Beginner
In response to bernhardczapp

‎04-21-2016 08:44 AM

Thanks for the suggestion.

Yes, I have both of these enabled.  I know that these are also required for connecting to an 8841 or DX650.  

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andng
Beginner
Beginner
In response to John Ruhl

‎06-24-2016 11:40 AM

Did you ever get this resolved? I have the same exact issue.

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