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Connecting Jabber to a Cisco 8865 Phone

John Ruhl
Beginner
Beginner

We are starting to add the Cisco 8865 phones to our environment, but we are unable to connect our Jabber clients (Windows) to them.  Has anyone else run into this issue?  I have no issue connecting to a 8841 or even a DX650.  Just not to the 8865.  Our CUCM is on ver. 10.5.2

Any help is appreciated.

John

3 Replies 3

bernhardczapp
Enthusiast
Enthusiast

Did you verify that the end user has the following Permissions configured:

  • Standard CTI Allow Control of Phones supporting Connected Xfer and conf
  • Standard CTI Allow Control of Phones supporting Rollover Mode

Thanks for the suggestion.

Yes, I have both of these enabled.  I know that these are also required for connecting to an 8841 or DX650.  

Did you ever get this resolved? I have the same exact issue.

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