Contact Images and Click to Call in 9.6

[Chris Pohlad-Thomas]

So, I just upgraded from 9.2 to 9.6 and my contact images and click to call on a contact are gone. This was working with the previous version. Softphone and deskphone control work just fine. I do notice that instead of my name and photo up top it has my email (I am assuming that's my URI name). I've completely uninstalled and re-installed (it didn't seem to blow away any connection settings) and it doesn't help. Any thoughts on what to try next?

Thanks,

Chris           

[Chris Pohlad-Thomas]

Does 9.6 only work with certain versions of CUIM&P? Once I dropped back to 9.2(6) it worked just fine. We are running 9.1.1.31900-1

[Nebojsa Mihajlovic]

Hi Chris,

Supported On-Premises servers are:

Cisco Jabber supports the following on-premises servers:

 Cisco Unified Communications Manager version 8.0(1) or later
 Cisco Unified Presence version 8.0(3) or later
 Cisco Unity Connection version 8.5 or later
 Cisco WebEx Meetings Server version 1.1 or later

For photo retrievla - please follow these instructions from Jabber Installation and Configuration guide.

If you still have problems after tihs - I would suggest you to contact TAC.

Regards,

Nebojsa