As part of the next release of Jabber for Windows, we are working through some designs for suppressing the conversation window when using Jabber in conjunction with a desk phone. We have heard the numerous requests on this community and elsewhere for an alternate approach to the current model where anytime a call is initiated, either from within Jabber or from a CTI controlled desk phone, the active conversation window comes to the front of the user's screen. This has created issues for many dedicated desk phone users who find that this can interfere with multi-tasking and interrupt other workflows contrary to their desired preference.
In response we have agreed to explore other options for users who are looking for a different user experience. We would be very eager to get feedback to the following questions which will help us prioritize feature specifics and allow us to confirm or reject our assumptions. Our questions are:
Also, please share with us any specific use cases that either aren't captured in our questions or in any previous discussions on this topic within previous community threads. All general feedback on this feature is welcome as well.
To be clear, we are not looking to have people vote rank these features, we are instead trying to understand as precisely as we can what user expectations are so we can then design the best solution with the greatest amount of flexibility to appeal to the most users.
Thanks in advance for any and all feedback.
We currently are finishing implementing our IP Phone telephony project and this obtrusive and annoying popup during calls is preventing us from rolling the Jabber client. I think it should be made optional, not forced, on users to have this popup appear whenever there are calls. Something like Yahoo Messenger wherein the window stays minimized but "blinking" in the lower right corner.
Any updates please?
Hi. Our current plans based on the large amount of user feedback we have already received is indeed to make this a user configurable option. We are working to get this feature into Jabber as soon as we can. Stay tuned for updates early in the new year.
Count us (~500 endpoints) as another customer that is unwilling to go to Jabber until more customization (i.e. disable screen pops) and better notifications for inbound IM's arrive.
Is there a update to when the new version will be released?
4.) default to not bring to front
Still continues to be the #1 complaint! and reason why people are not using Jabber.
Good news - waiting for that feature here, too!
Just in case it's still of interest:
1. Yes, SHOULD NOT
2. Yes it SHOULD
4. If 1) and 2) are implemented, I would go for unchecked (but maybe that has to be evaluated when the feature is available)
5. Yes, why not
6. Yes, if possible - but regardless to setting 3)? I don't know...
I'd like to throw my two cents in as well as I just ran into this with a client who did not want calls showing up in their Jabber when in deskphone mode
1.) Yes should not bring. In fact should be configurable if they want calls at all in their Jabber when in deskphone mode 2.) Yes
created by Sergei Kharchenko in Jabber Clients
Hello Mark Congiusta!
I installed the new version of Cisco Jabber (EAP-Drop3.v184.108.40.20697). And at the moment I have only one question - what the ?
When I installed the Cisco Unified Presence I had 2000 users. Because of the pop-up window is now 267 users!
The project failed completely. And all because of you that managers can not negotiate with programmers from India.
I must admit that it is better to study the products Microsoft, as demonstrate leadership benefits of Cisco products such pointless.
Sorry for Google Translate.
What happened to this post?
Thanks for this, Damien - that will be good to have! BUT - from watching your webex recording, it appears to do nothing about the problem of interrupted work due to pop-ups from incoming calls. The incoming pop-up also takes the Windows focus. This is found to be annoying when a user is just trying to finish an action prior to answering a ringing phone. The pop-up can be sent to back by simply clicking on some other Window, but if a user is typing when his phone rings (and the pop-up occurs) and especially if he is looking at the keyboard whilst doing so (as the majority of people do these days) the characters he is typing are lost and he has to move his hands to the mouse to change Window focus. A survey of my client's Jabber for Windows users reveals that they would rather rely just on the phone ring to announce an incoming call and they would turn off the incoming pop-up if they could.