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Conversation window behavior in deskphone control mode

Mark Congiusta
Cisco Employee
Cisco Employee

As part of the next release of  Jabber for Windows, we are working through some designs for suppressing  the conversation window when using Jabber in conjunction with a desk  phone. We have heard the numerous requests on this community and  elsewhere for an alternate approach to the current model where anytime a  call is initiated, either from within Jabber or from a CTI controlled  desk phone, the active conversation window comes to the front of the  user's screen. This has created issues for many dedicated desk phone  users who find that this can interfere with multi-tasking and interrupt  other workflows contrary to their desired preference.

In  response we have agreed to explore other options for users who are  looking for a different user experience. We would be very eager to get  feedback to the following questions which will help us prioritize  feature specifics and allow us to confirm or reject our assumptions. Our  questions are:

  1. When  in CTI (desk phone) control mode and I make or answer a call from my  desk phone Jabber SHOULD NOT bring the conversation window to the front  of all other open applications, yes or no?
  2. When in CTI (desk  phone) control mode and I initiate a call from within Jabber on my  computer or click "Accept" on the Jabber call toast window on my  computer the conversation window SHOULD come to the front of all other  open applications, yes or no?
  3. Should there be a user option to "Never bring conversation window to the front when in desk phone control mode", yes or no?
  4. If this is a user option, should that user option be checked or unchecked by default?
  5. Should this option (also) be an admin setting, yes or no?
  6. When  in CTI (desk phone) control mode and using desk phone video, the  conversation window SHOULD ALWAYS come to the front of all other open  applications regardless of any user setting, yes or no?

Also,  please share with us any specific use cases that either aren't captured  in our questions or in any previous discussions on this topic within  previous community threads. All general feedback on this feature is  welcome as well.

To  be clear, we are not looking to have people vote rank these features,  we are instead trying to understand as precisely as we can what user  expectations are so we can then design the best solution with the  greatest amount of flexibility to appeal to the most users.

Thanks in advance for any and all feedback.

68 REPLIES 68

FredRugenJr
Beginner
Beginner

In answer...

1)YES

2)NO

3)YES

4)checked by default

5) if checked by defualt admin setting NOT neccessary BUT would be nice

6)NO

 

andrew.schaefer
Beginner
Beginner

mconguis,

Have there been any updates on timing for when we might expect this behavior to be available?

Thank you!

Hi Andrew,

 

Committed for release 10.5 coming summer 2014.

 

Mark

What cucm versions will be required for this and have you guys fixed IM notification options? i.e. allowing something other then a blinking/bouncing icon (mac) which is a lot easier to see then a blinking icon as most of my users have their speakers off. Thanks!

Hey andrew,

I made a switch from jabber to the Cisco unified IP communicator version 8, which has a smaller conversion window, with many other options that Jabber doesn't have and it work great for me(IM, Presence, calls...)

Regards

Daniel Sleebos
Beginner
Beginner

New release, version 9.7 build 18474, but still have the popup issue.
Cisco what is the status?

Yes, if the User has selected an option to disable the pop-up on a new call allert.
Yes, if the User has selected an option to disable the pop-up on Accept.
Yes.
Unchecked. Give Users a chance to see how it works, then disable if they don't like it.
Yes, 
No, should be an option for the User.

FredRugenJr
Beginner
Beginner

Hey Cisco, the Webex event was several months ago any word on the updated Cisco Jabber client without the popup??

i told my users it was coming, after that event, and here it is the end of July and we are still waiting??

 

Fred

Paul.Holman
Beginner
Beginner
  1. When  in CTI (desk phone) control mode and I make or answer a call from my  desk phone Jabber SHOULD NOT bring the conversation window to the front  of all other open applications? Yes/Agree.  Absolutely YES.  This is so incredibly annoying and counter-productive to me.  Please add this option ASAP!  Also, don't re-size the Jabber window, this is also a annoying and counter-productive.  I guess you do that to accomodate video calls, but don't do it for voice calls.
  2. When in CTI (desk  phone) control mode and I initiate a call from within Jabber on my  computer or click "Accept" on the Jabber call toast window on my  computer the conversation window SHOULD come to the front of all other  open applications, yes or no?  Not sure, but make this a user selectable option.
  3. Should there be a user option to "Never bring conversation window to the front when in desk phone control mode"?  Yes
  4. If this is a user option, should that user option be checked or unchecked by default?  Checked
  5. Should this option (also) be an admin setting, yes or no?  Not sure what you  mean.  Admin can override user setting?  No.
  6. When  in CTI (desk phone) control mode and using desk phone video, the  conversation window SHOULD ALWAYS come to the front of all other open  applications regardless of any user setting?  No.  Make this a user option, perhaps default to yes because it is video.

 

Falko Hoppe
Beginner
Beginner

Any new Information about this?? The Initial post was written 2 years ago and at the Version 10.6.1 there is still no option to disable the popup window...

 

Falko

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