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Beginner

Converting recorded sessions to MP4

Good afternoon,

I was attempting to convert a video the other day and the following prompt came up:

webex.jpg

In the prompt it mentions "an additional webex conversion tool" to convert files to mp4....Just curious as to why we have to download additional components to the WebEx ARF player in order to convert from .ARF format to .mp4. As well, is there any type of a stand-alone version of this conversion tool available for download?  If there is please let me know, as it would be very helpful for myself and those that I work with.

Warmest regards,

Jason A. Leeser

IT Support Specialist

Message was edited on June 5, 2013: Kelli Glass, Cisco Collaboration Community moderator, added community categories and tags for greater ease in filtering posts (no change to content).

42 REPLIES
Cisco Employee

Re: Converting recorded sessions to MP4

Hello Jason,

for .arf files all you need is the NBR player, however when using mp4 there is an additional component which WebEx requires you to log-in for tracking purpose, if you deceide to convert in to mp4 format. Please see atached screenshot for more details and this link with additional info.

http://support.webex.com/support/documentation/help/index.htm#21879.htm

Thank you,

Miro

NBR-mp4.jpg

Beginner

Re: Converting recorded sessions to MP4

You didn't answer the question - what is the URL we need to enter to download the conversion tool?

Cisco Employee

Re: Converting recorded sessions to MP4

John,

Which site URL do I need to enter?

The version of the converter has to match the version of the player so it is best to download the converter from the same site you downloaded the player. Typically you use the site where you have your webex account, tools are under the user/Meeting Center >> Support >>Download on the left side after log-in. The MP4 will be additional tool and so the URL is again your WebEx site with WX credentials.

-miro

Beginner

Re: Converting recorded sessions to MP4

Hi Miro

Please help out, I have searched around and have done all things suggested, but no progress

I tried the url where I downloaded my webex recording player

http://www.webex.com/play-webex-recording.html

which didn't work, error message said "incorrect url"

then I tried www.webex.com, still didn't work, same error message

then I tried meetingcenter.webex.com, still didn't work, same error message.

what is the right url to use? this has been really frustrating

Thanks

Beginner

Re: Converting recorded sessions to MP4

hey Miro:

tried everything for url, still showing incorrect url, please advise

here are the urls I've tried:

http://www.webex.com/downloadplayerpopup/dlpop.php?os=pc

http://www.webex.com/play-webex-recording.html

http://www.webex.com/downloadplayer.html

www.webex.com

meetingcenter.webex.com

none of them works, this has been very frustrating...

Thanks

Cisco Employee

Re: Converting recorded sessions to MP4

Chung,

do you have paid WebEx account? If so which URL is your account associated with? Or are you using the webex.com with free basic account?

-miro

Beginner

Re: Converting recorded sessions to MP4

Hi Miro, I am using the free basic account.

Cisco Employee

Re: Converting recorded sessions to MP4

Can you please try with  meetings.webex.com and let me know if that works? You will need to use your basic account log-in credentials.

We have tried this internally and it is working fine.

Thnx

-m

Beginner

Re: Converting recorded sessions to MP4

It worked, thanks a lot!

Beginner

Re: Converting recorded sessions to MP4

Thanks for this thread.  I finally figure out how to convert my .arf files to .mp4s.

One thing I made sure to do - was to open the Network Recorder Player first to "open" the file, rather than double clicking the file.  I also used "meetings.webex.com" -- which finally made it work.

Beginner

Re: Converting recorded sessions to MP4

It says: meetings.webex.com - incorrect url

Beginner

Re: Converting recorded sessions to MP4

Thank You

Beginner

Re: Converting recorded sessions to MP4

use meetings.webex.com

then your webex username and password

It worked for me

Beginner

Re: Converting recorded sessions to MP4

What's wrong? I've free webex account.

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