Corporate users are showed with IM address in Missed Calls

[skirk1983]

Hi all

Some users are showed with IM address and not with full name in Missed Calls in J4W 9.1. If I change the View to today or another view, the users are then displayed with full name. But why doesn’t it display them with full name to start with? It seems that it's only corporate users I haven't added to my buddy list, but still they should get displayed with full name.

Any suggestions?

Here is my jabber-config.xml file:

<?xml version="1.0" encoding="utf-8"?>

<config version="1.0">

<Client>

</Client>

<Directory>

  <DisableSecondaryNumberLookups>0</DisableSecondaryNumberLookups>

  <SearchBase1>OU=XX-XXX,DC=XXX,dc=xxxxxxx,DC=com</SearchBase1>

  <HomePhone>otherHomePhone</HomePhone>

  <OtherPhone>otherHomePhone</OtherPhone>

  <PhotoUriSubstitutionEnabled>true</PhotoUriSubstitutionEnabled>

  <PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>

  <PhotoUriWithToken>http://www.xxxxxxxxcom/~/media/Import/Employees/Images/Portrait/sAMAccountName.jpg</PhotoUriWithToken>

</Directory>

<Options>

  <Start_Calls_With>audio</Start_Calls_With>

  <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>

</Options>

<Policies>

  <Screen_Capture_Enabled>true</Screen_Capture_Enabled>

  <File_Transfer_Enabled>false</File_Transfer_Enabled>

  <Disallowed_File_Transfer_Types>.exe;.msi;.rar;.zip;.mp3</Disallowed_File_Transfer_Types>

  <Video_Disabled>false</Video_Disabled>

</Policies>

<CUCM>

  <PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom>

</CUCM>

<Voicemail>

  <VoicemailService_UseCredentialsFrom>phone</VoicemailService_UseCredentialsFrom>

</Voicemail>

</config>

Best regards

Kristian

[skirk1983]

Hmm I am the only one experiencing this bug?

[Muhammad Maqsood Mushtaq]

Hi Kristian,

Are there appropriate rules in DirLookupDialRules to resolves these user's phone numbers. Voicemail uses DirLookupDialRules to resolve contacts. Can you reproduce and provide a clean problem report?

Thanks,

Maqsood

[skirk1983]

Hi Masqsood

It was also my thought that I needead a appropriate Directory Lookup rial rule. So I tried to add a rule, but unfortunately without any luck.

But I think we already have a rule that should lookup corporate numbers that is formated like this: +451111XXXX.

Here is the rule:

Name: Plus 
Description: Plus lookup 
Number Begins With: +451111
Number of Digits: 11 
Total Digits to be Removed: 7
Prefix With Pattern

In Denmark we are using numbers of 8 digits. And with the area code (+45) it's a total of 11 digits.

Are the rule looking OK or?

Thanks alot.

Kristian

[Muhammad Maqsood Mushtaq]

Hi Steve,

A similar issue was reported by TAC recently. Please track this by following defect.

CSCud48323: Jabber for Windows Call History contacts not resolving

Thanks,

Maqsood

[skirk1983]

Hi Maqsood

Should someone open a support case or?

Best regards

Kristian

[Muhammad Maqsood Mushtaq]

Hi Kristian,

You could open a case to confirm that the root cause is same as CSCud48323.

Thanks,

Maqsood