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Enthusiast

CWMS and email notifications

We are in the planning stages for deploying cwms. In documentation, the various email templates are described briefly.

Is there further resource on the templates? For example, what is customer modifiable? How are we limited - only certain sections of the MSG, can we incorporate simple graphics, is there a character count limit? Are there any examples of the templates available?

Thank you for any info in advance.

John Geyer

Sent from Cisco Technical Support iPhone App

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Cisco Employee

CWMS and email notifications

Hi John,

Essentially everything in the template is modifiable, and while there may be a character count limit, it is unlikely that any modifications will encounter that as notifications with hundreds of full lines of html and text can be delivered by the system.

There are two types of templates, one for normal web scheduling that can be in either HTML or plain text, and one for meetings scheduled through productivity tools that only uses a plain text notification.

Here is an example of a HTML notification that attendees receive:

Hi %AttendeeName_HTML%,
%HostName_HTML% is inviting you to this WebEx meeting:
%Topic_HTML%
Host: %HostName_HTML%
When it's time, join the meeting from here:
Join the meeting
When: %MeetingDateOrRecurrence%, %MeetingTime%, %TimeZone%.
Access Information
Meeting Number:
%MeetingNumber%
Password:
%MeetingPassword_HTML%
Audio Connection
%TeleconferencingInfo_HTML%
Delivering the power of collaboration
The %SiteURL_HTML% team %Support_HTML%
%CustomFooterText_HTML%
-----------------------------------------------------
© %Year% Cisco and/or its affiliates. All rights reserved.

While the plain text version that PT would send looks like this:

%Topic%

Host: %HostName%

When it's time, join the meeting from here:

%Meeting Link%

Access Information

Meeting Number:

%Meeting Number%

Password:

%Meeting Password%

Audio Connection

%TeleconferencingInfo%

Delivering the power of collaboration

The %SiteURL% team

%Support%

%CustomFooterText%

In the HTML version, images can be linked to and added to the notifications with normal HTML tags. There are also system variables such as %Meeting Password% and %SiteURL% that are filled in at the time the notification is generated. While many of them are self-explanitory, a comprehensive list of the variables and descriptions are not available. I'll see if this can be included into the notifications section of the Administration Guide.

Thanks,

Derek Johnson

Conferencing TAC

View solution in original post

2 REPLIES 2
Highlighted
Cisco Employee

CWMS and email notifications

Hi John,

Essentially everything in the template is modifiable, and while there may be a character count limit, it is unlikely that any modifications will encounter that as notifications with hundreds of full lines of html and text can be delivered by the system.

There are two types of templates, one for normal web scheduling that can be in either HTML or plain text, and one for meetings scheduled through productivity tools that only uses a plain text notification.

Here is an example of a HTML notification that attendees receive:

Hi %AttendeeName_HTML%,
%HostName_HTML% is inviting you to this WebEx meeting:
%Topic_HTML%
Host: %HostName_HTML%
When it's time, join the meeting from here:
Join the meeting
When: %MeetingDateOrRecurrence%, %MeetingTime%, %TimeZone%.
Access Information
Meeting Number:
%MeetingNumber%
Password:
%MeetingPassword_HTML%
Audio Connection
%TeleconferencingInfo_HTML%
Delivering the power of collaboration
The %SiteURL_HTML% team %Support_HTML%
%CustomFooterText_HTML%
-----------------------------------------------------
© %Year% Cisco and/or its affiliates. All rights reserved.

While the plain text version that PT would send looks like this:

%Topic%

Host: %HostName%

When it's time, join the meeting from here:

%Meeting Link%

Access Information

Meeting Number:

%Meeting Number%

Password:

%Meeting Password%

Audio Connection

%TeleconferencingInfo%

Delivering the power of collaboration

The %SiteURL% team

%Support%

%CustomFooterText%

In the HTML version, images can be linked to and added to the notifications with normal HTML tags. There are also system variables such as %Meeting Password% and %SiteURL% that are filled in at the time the notification is generated. While many of them are self-explanitory, a comprehensive list of the variables and descriptions are not available. I'll see if this can be included into the notifications section of the Administration Guide.

Thanks,

Derek Johnson

Conferencing TAC

View solution in original post

Enthusiast

CWMS and email notifications

Hi Derek,

Thank you for your reply.  This is what I was looking.  Actually 'laying hands' on the app will be the real test.  Again, thanks.

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