CWMS: Plugin for Outlook 2013 - 64-bit?

[dunn]

Hello all,

Thank you for your time in advance, and want to ask please for clarification in documentation.

Customer is using Microsoft Office Outlook 2013 64-bit.

Specifically asking, is the Outlook Integration, the supplied the tools/app is 64-bit?

The documentation pointed below, shows Outlook 2013, not stating whether it is 32-bit or 64-bit, does it mean the integration is a 32-bit app? Or there's a recognition dynamically 32-bit or 64-bit?

Planning Guide & System Requirements - Cisco WebEx Meetings Server v2.8

https://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_8/Planning_Guide/cwms_b_planning-guide-system-requirements-cwms-2-8/cwms_b_planning-guide-system-requirements-cwms-2-8_chapter_01010.html#reference_C8D7BF7AAAD61BB4A6ABD9F89D03461D

Microsoft Outlook Integration

• Microsoft Outlook 2007 SP2 and later

• Microsoft Outlook 2010 (32-bit and 64-bit editions; all service packs)

• Microsoft Outlook 2013

• Microsoft Outlook 2016

Thank you again for your time..

[Ratheesh Kumar]

Hi there

Once installed, please try the “How To Add WebEx Meeting In Outlook 2013”

https://snewscms.com/blog/how-to-add-webex-meeting-in-outlook-2013/


Adding WebEx Meeting In 2013 Outlook:

Adding WebEx to 2013 Outlook requires WebEx productivity tools, which must be pre-installed on your computer. If it is not installed, kindly check how to install WebEx productivity tools at the end of this article.

After installation, you’ll first have to check to determine if Outlook integration has actually been enabled in the WebEx One-Click client. To do this, simply follow the steps below:

Open the WebEx Settings dialog
If WebEx is not yet running:
Start-> All Programs-> WebEx-> Productivity Tools-> WebEx Settings
If WebEx is already running:
Click on the “Edit WebEx Settings” link at the bottom or press F11.
Select the Tools tab.
Verify that “Microsoft Outlook” is selected for “Email and Scheduling”.
Press OK to confirm the changes.
Restart Outlook and once restarted, verify that the WebEx options are now available on the Toolbar or in the Ribbon.
webex settings tools

If the Webex ribbon does not still show in Outlook, you need to enable the add-in in Outlook by following the steps below:

manage addins 2007

File-> section Options-> section Add-Ins
At the “Manage” drop down list at the bottom, select which type of add-ins (COM Add-ins) you would like to enable.
If the add-ins are disabled due to a system crash, you can re-enable it by navigating to Help -> About Microsoft Office Outlook -> Disabled Items. If it is listed here, select it and click on Enable.

If it is not listed there either, click the “Add” button in the COM Add-Ins dialog and point it to the following location:

32-bit Windows
C:\Program Files\WebEx\Productivity Tools\ptolkadd.dll

64-bit Windows with 32-bit Outlook
C:\Program Files (x86)\WebEx\Productivity Tools\ptolkadd.dll

64-bit Outlook
C:\Program Files\WebEx\Productivity Tools\ptolkadd64.dll
Once you have re-enabled the add-in, restart Outlook to get your Ribbon buttons or Toolbar back.


Hope this helps
Cheers
Rath!

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