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Beginner

Delete individual custom status

Is it possible to delete individual custom status without deleting all of them?  There doesn't seem to be, but I thought I'd ask.  If there's not, is that functionality going to be included at some point?

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Cisco Employee

Re: Delete individual custom status

Hello Joe

Thanks for the feedback. We have done some work to align the custom status behaviour across desktop clients. With that we are hoping to encourage users to treat statuses slightly differently. We have made it quicker to create a new custom status by typing directly in the hub (replacing the current status). Older statuses get overwritten when you have reached the limit for custom statuses. We want to encourage users to move away from managing a set of statuses that they reuse if they use a lot of custom statuses, to creating more contextual/rich/spontaneous statuses. If users only ever use a couple of custom messages, we still support that.


I hope that explains the rationale behind the change and that the new experience will be considered an improvement once users adapt to the change.


Thanks

Andrew    

Beginner

Re: Delete individual custom status

Hey Andrew,

     That does make sense.  Thanks!

Beginner

Re: Delete individual custom status

So if I make a mistake typing in a custom status there's no way to get rid of it without first getting rid of all the other statuses that came before it??

Beginner

Re: Delete individual custom status

Hey bbracale,

     In 11.8 custom statuses can be deleted individually.

Beginner

Re: Delete individual custom status

I'm glad to see that change.   At any give time I have one time statuses and recurring statuses that I need to manage.

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