Desktop jabber login issue

[Sonam]

HI,

I am not able to login into jabber on desktop. It shows"username or password is not correct". I have created CSF account and associated user to the device as well. I do not use AD.

Please help.

[Mohammed al Baqari]

Did you assign the right permission?

[Sonam]

HI Mohammed,
thank you so much for your prompt response. Yes i have assigned all permission required

[Jaime Valencia]

Can you login to self care portal with the same user?

how do you discover the server? SRVs?

[Sonam]

Good Morning Jaime,

Yes I am able to login the same user from self care portal. Its cucm version 11.5

Please help.

[Maren Mahoney]

Two other things to check:

In the EndUser account, is the "Home Cluster" checkbox checked?

If you are also using Presence/IMP, is the user assigned to a Presence server? That should happen automatically, but sometimes does not.

[Sonam]

Hi Maren,
Yes Home Cluster check box is checked and also assigned to presence server. still it says, "username or password is not correct". Old users are able to login , its only when creating new user.
Please help

[Maren Mahoney]

Can you post the log file from one of the clients that is not able to log in?

[Ratheesh Kumar]

Hi there

Could you try deleting these Jabber folders and retry:

C:\Users\username\AppData\Roaming\Cisco\Unified Communications

C:\Users\username\AppData\Local\Cisco\Unified Communications

Still issue persists. pls create a problem report (start menu > Cisoc Jabber > Cisco Jabber Problem Report) and attach.

Hope this helps!

Cheers
Rath!

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