Desktop Sharing "BFCP" requirements

[pfalgowski]

Hi all,

I'm reading Jabber 4 Windows documentation, but there's no answer to my doubts.

What are the requirements for sharing my desktop in Jabber?

As far as I understand we need to have following things:

1. BFCP cop fix installed in CUCM

2. Jabber CSF device in CUCM

3. SIP Profile with enabled BFCP applied to CSF device

Is there anything else required to enable desktop sharing?

Regards,

Piotr Falgowski

[Jaime Valencia]

That's pretty much it, is it not working for you??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[pfalgowski]

Hi Jamie,

You are right, something is missing here, sharing desktop button is grayed.

Regards,

Piotr Falgowski

[ogoegel]

hello

Desktop sharing is use only between 2 CSF with video enabled and softphone option.

I have a grey button when one of the CSF use PC with "use softphone" and the other PC with "use hardphone" (icon on the bottom right of jabber)

Have you checked ?

Olivier

[pfalgowski]

Hello,

Thanks Olivier for your suggestion. But that is first thing I had on my mind.

In my case, both devices are Jabber 9.1 in softphone mode, under device configuration in CUCM video are enabled and SIP profile attached to them has BFCP enabled.

Regards,

Piotr Falgowski

[ogoegel]

ok another think only to be sure

your CUCM version is 8.6.2 and the COP file installed is cmterm-bfcp-e.8-6-2.cop.sgn.

When you said BFCP enable on CUCM, it is enabled on CSF device under Protocol Specific Information>Allow Presentation Sharing using BFCP is checked

Regards

[pfalgowski]

Hmm,

There no such thing in my CUCM as Allow Presentation Sharing using BFCP under Device>Phone>"CSF Device">Protocol Specific Information.

I have checked Allow Presentation Sharing using BFCP under Device>Device Setting>"Profile Name">Protocol Specific Information and selected that "Profile Name" in Protocol Specific Information under "CSF Device".

CUCM version:8.6.2.22900-9

Regards,

Piotr Falgowski

[ogoegel]

hello

here is a screenshot of our CSF devices

you can see the allow presentation sharing using BFCP

the CUCM version we have is 8.6.2.20000-2

[ogoegel]

here is our show version active on the CUCM

admin:show version active

Active Master Version: 8.6.2.20000-2

Active Version Installed Software Options:

cmterm-7937-1-4-4-75es-SCCP.cop

cm-locale-en_GB-8.6.2.1000-1.cop

cm-locale-fr_FR-8.6.2.1000-1.cop

cmterm-bfcp-e.8-6-2.cop

cm-locale-es_ES-8.6.2.1000-1.cop

cm-locale-combined_network-8.6.2.1000-1.cop

cm-locale-de_DE-8.6.2.1000-1.cop

[pfalgowski]

Hello,

Below are my version:

Active Master Version: 8.6.2.22900-9

Active Version Installed Software Options:

cmterm-7945_7965-sccp.8-3-3.cop

cmterm-7915.1-0-4.cop

ciscocm.refresh_upgrade_v1.1.cop

cmterm-7942_7962-sccp.8-3-3.cop

cmterm-iphone-install-111019.cop

cmterm-bfcp-e.8-6-2.cop

po-locale-pl_PL-9.0.2.1000-1.cop

cmterm-android_8.6.2v17.cop

cm-locale-pl_PL-8.6.2.1000-1.cop

cmterm-iphone-install-100222.cop

cmterm-7925-sccp.1-4-2.cop

Regards,

Piotr Falgowski

[ogoegel]

strange that we don't have the same thing. however, I read that this function seems to be for third party and not for cisco products so it should work....

We followed the process as Cisco docs and it works without anything else.

did you install the COP file on all servers ? is there a cisco case opened ?

[Muhammad Maqsood Mushtaq]

Hi,

In an on-prem deployment desktop sharing only works when user is on a call in softphone mode. Is the icon still greyed out during a call?

Some other considerations for video desktop sharing are given here:

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_C3749E76_00_cisco-jabber-windows-91x-release_chapter_01.html

Thanks,

Maqsood

[pfalgowski]

Hi Maqsood,

Two ends of call are in softphone mode and yes the icon is still greyed out during normal call or video call.

Regards,

Piotr Falgowski

[Muhammad Maqsood Mushtaq]

Hi Piotr,

Please raise a TAC case for further assistance.

Thanks,

Maqsood

[thorstenn]

I have the same problem. Don`t know why its not working.

Same Versions.

On other installations its working. I don`t know what is missing. :-(