Error code CJ:109:3 - Cisco Jabber

[JAYESH RAMAIYA]

Hi

We have a user on a Lenevo laptop who has no video capability when using Jabber. Error code is CJ:109:3.

This is only effecting one user as far as I know. It works when he is using a desktop but not on the softphone on the laptop.

Cisco Jabber version is 11.8.3 and the CUCM is 10.5

If anyone can assist it would be appreciated.

Thank you

[seanvaid]

1. Can you list out the roles assigned to user in cucm?

2. Shutdown the client and delete jabber folder under here:

C:\Users\<user name>\AppData\Roaming\Cisco\Unified Communications

3. Test by disabling windows firewall and re login into to jabber