Expressway/Jabber - use mail address instead of user ID

[Scott Jones]

We're doing a POC for Expressway and Jabber mobile.  An issue I've hit is with logins.  In CUCM, we're syncing with Active Directory.  We use a 3-character user ID for the sAMAccountName in AD.  The mail ID is also populated in CUCM via the LDAP sync.  The problem that I can see us running into is when the user puts in their email address to find the server, and then having to change the username to their 3 character ID when they go to put the password in.

Has anyone come across a similar issue and how did you work around it (without changing the LDAP sync to use their mail ID instead of sAMAccountName)?

[Ayodeji Okanlawon · Accepted solution]

What version of jabber is this? is this 10.5?  Users only need to put in their full login ie userid@domain.com once. Once your domain is cached, subsequent logins doesn't need to use the domain part of the login. if you do jabber resets the cache files and then asks you to login again..

[Scott Jones]

Sorry for the delayed response Ayodeji.  You are spot on...after tinkering with the client some more, you are 100% right.  After the initial discovery, it's just the user ID (sAMAccountName in our case).

Thanks as always!

SJ

[Jason Aarons]

My experience with IMP 10.5 and Jabber for Windows 9.7 was this won't work.  IM&P makes the presence id username@domain.com@domain.com

Let us know how it turns out.

[MBO46]

Hello,

I have this when i use the mail as UserID on the CUCM,

And i can't use UDS directory because all my users are with "name@domain.com@domain.com" as IM address because UserID is "name@domain.com" 

Have you any solution for this ?

Best regards

Matthieu

[Ayodeji Okanlawon]

I don't understand your question. 

What is your presence domain set to. Your users should login with name@domain.com where domain.com is your presence domain 

[MBO46]

I found the solution,

For your understanding, 

> I use the mail as USERID in the CUCM 

> In Cisco Jabber, on the detail of a user, i see "Discussion (IM) = mail@domain.com" so i see "Discussion (IM) = user@domain.com@domain.com" and that's why when i tried to chat with a user, it's didn't work because my user wasn't "user@domain.com@domain.com"

My problem was in my jabber-config.xml,

With this config, i had user@domain.com@domain.com

<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
<UdsServer>X.X.X.X</UdsServer>
<BaseFilter>(&amp;(objectCategory=person))</BaseFilter>
<PredictiveSearchFilter>anr=</PredictiveSearchFilter>
<DisableSecondaryNumberLookups>0</DisableSecondaryNumberLookups>
<SearchTimeout>5</SearchTimeout>
<UseWildcards>0</UseWildcards>
<MinimumCharacterQuery>3</MinimumCharacterQuery>
<BDIUserANR>true</BDIUserANR>
</Directory>

I changed with this config and it's ok

<Directory>
<UseSIPURIToResolveContacts>true</UseSIPURIToResolveContacts>
<SipUri>mail</SipUri>
<BDIUseSIPURIToResolveContacts>true</BDIUseSIPURIToResolveContacts>
<BDISipUri>mail</BDISipUri>
</Directory>