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Beginner

Expressway MRA Jabber mobile client can not reach my CUCM via FQDN

Hello,

 

my Jabber mobile client can not reach my CUCM via extern.

 

Infos:

Im using 2 domains an internal (example.local) and an external (example.com)

 

CUCM

               >  Expresway C  >  Expressway E    >  Internet     <  Jabber Mobile Client

IMP

 

As first I used this Link to install Jabber on my mobile

ciscojabber://provision?ServicesDomain=example.local&VoiceServicesDomain=example.com

 

My login failed and I got a message like this > "I can not reach your Callmanager via FQDN"

 

Have anyone an idea what I can do?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Enthusiast

Re: Expressway MRA Jabber mobile client can not reach my CUCM via FQDN

Hello,

Have you tried the Collab Solutions Analyzer?  It is a great tool to use when testing MRA configurations/deployments and to do some troubleshooting.

 

CollaborationSolutionsAnalyzer

 

From here you check your SRV records or use the Collab Edge validator in order to do a step by step check of the MRA path.

 

 

Please rate helpful posts
Thanks,
Tony
3 REPLIES 3
Hall of Fame Cisco Employee

Re: Expressway MRA Jabber mobile client can not reach my CUCM via FQDN

What do you see in the expressways logs?

HTH

java

if this helps, please rate
Enthusiast

Re: Expressway MRA Jabber mobile client can not reach my CUCM via FQDN

Hello,

Have you tried the Collab Solutions Analyzer?  It is a great tool to use when testing MRA configurations/deployments and to do some troubleshooting.

 

CollaborationSolutionsAnalyzer

 

From here you check your SRV records or use the Collab Edge validator in order to do a step by step check of the MRA path.

 

 

Please rate helpful posts
Thanks,
Tony
Highlighted
Beginner

Re: Expressway MRA Jabber mobile client can not reach my CUCM via FQDN

Hello,

I had some issues with the SRV Record in the external domain, I used subdomains and now it is working.

Thanks!
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