Expressway MRA Jabber mobile client can not reach my CUCM via FQDN

[Gura24]

Hello,

my Jabber mobile client can not reach my CUCM via extern.

Infos:

Im using 2 domains an internal (example.local) and an external (example.com)

CUCM

               >  Expresway C  >  Expressway E    >  Internet     <  Jabber Mobile Client

IMP

As first I used this Link to install Jabber on my mobile

ciscojabber://provision?ServicesDomain=example.local&VoiceServicesDomain=example.com

My login failed and I got a message like this > "I can not reach your Callmanager via FQDN"

Have anyone an idea what I can do?

Thanks!

[Jaime Valencia]

What do you see in the expressways logs?

[tonyperla · Accepted solution]

Hello,

Have you tried the Collab Solutions Analyzer?  It is a great tool to use when testing MRA configurations/deployments and to do some troubleshooting.

CollaborationSolutionsAnalyzer

From here you check your SRV records or use the Collab Edge validator in order to do a step by step check of the MRA path.

[Gura24]

Hello,

I had some issues with the SRV Record in the external domain, I used subdomains and now it is working.

Thanks!