where i´m working we have migrated to Webex Calling for agents that will be using Webex Contact Center, randomly they started to have issues with incoming calls, they reported that only received a "lost call notification"on their Webex apps and a RONA message in their Agent Desktop platform.
We verify and figured out that on the Calling User Portal (for Webex callling users), if some of them had changed their status to "No disturb" in the Webex App, after that the Portal make the change to No disturb (normally behavior). However if they wanted change the status to Available on the Webex App again, the portal doesn´t make the change to Available.
do you think it could be a issue related to synchronization? or could be a Cisco issue?
to be honest i didn´t know about the Caling User Portal until today that we were trying to resolve that.