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Beginner

[Help] Issue recording on Voicegateway

Hi every one

I have a problem when use span based solutions on voicegateway . I only see have recording with call out . but call in i dont have see any log on voicegateway and after i checked recording files on recording server. i dont see anything on this. Please help me check

This is my topo :

PSTN ---> VoiceGateway (4331) --> CUCM ---> UCCX --> Agent.

( Only have recording file with call outs) . when i use debug ccsip message on voicegateway, i see log recording with call out, but call in i dont see it. Please help me check. i attached  log and configuration on router. Please help me fix this

 

5 REPLIES 5
Beginner

Re: [Help] Issue recording on Voicegateway

Please help me check :)

Beginner

Re: [Help] Issue recording on Voicegateway

Please help me this issue
Hall of Fame Cisco Employee

Re: [Help] Issue recording on Voicegateway

Beginner

Re: [Help] Issue recording on Voicegateway

Sorry Jaime
I will not repeat the next time. Can you help me debug this problem ?
Beginner

Re: [Help] Issue recording on Voicegateway

Please help me troubleshoot this problem

Thanks

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