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hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark.  sometimes all data in a room is gone and later be back. it is problem.

1 ACCEPTED SOLUTION

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Hi, is it possible you may have a proxy or some network issue? Can you please run test with this tool? https://mediatest.ciscospark.com/

Thank you

-m

View solution in original post

7 REPLIES 7
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There is an update for SPARK windows please confirm if you are using the lateast SPARK version

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Hi, You are right! I fixed.  no happening in mobile. but it happened several times. but fixed now. Thanks, I try to updates on PC.  

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Hi, I also faced same situation.

I update PC but still it is continue.

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Please check you PC meets the requirements listed here:

https://support.ciscospark.com/customer/portal/articles/1762959

If you continue to see the problem please submit a feedback ticket through the application so the team can take a look at what may be causing the issue.

Louis

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Hi, is it possible you may have a proxy or some network issue? Can you please run test with this tool? https://mediatest.ciscospark.com/

Thank you

-m

View solution in original post

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I test tool. pasted it here.

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Yes, it does look like your network is blocking the traffic. Please try to resolve it with your network admin. Thank you