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Beginner

hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark.  sometimes all data in a room is gone and later be back. it is problem.

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Cisco Employee

Re: hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

Hi, is it possible you may have a proxy or some network issue? Can you please run test with this tool? https://mediatest.ciscospark.com/

Thank you

-m

View solution in original post

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Re: hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

There is an update for SPARK windows please confirm if you are using the lateast SPARK version

Beginner

Re: hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark.  sometimes all data in a room is gone and later be back. it is problem.

Hi, You are right! I fixed.  no happening in mobile. but it happened several times. but fixed now. Thanks, I try to updates on PC.  

Cisco Employee

Re: hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

Hi, I also faced same situation.

I update PC but still it is continue.

Cisco Employee

Re: hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

Please check you PC meets the requirements listed here:

https://support.ciscospark.com/customer/portal/articles/1762959

If you continue to see the problem please submit a feedback ticket through the application so the team can take a look at what may be causing the issue.

Louis

Cisco Employee

Re: hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

Hi, is it possible you may have a proxy or some network issue? Can you please run test with this tool? https://mediatest.ciscospark.com/

Thank you

-m

View solution in original post

Beginner

Re: hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

I test tool. pasted it here.

Cisco Employee

Re: hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

Yes, it does look like your network is blocking the traffic. Please try to resolve it with your network admin. Thank you

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