cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
9176
Views
0
Helpful
7
Replies

hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.

ysakiko
Level 1
Level 1

hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark.  sometimes all data in a room is gone and later be back. it is problem.

1 Accepted Solution

Accepted Solutions

Hi, is it possible you may have a proxy or some network issue? Can you please run test with this tool? https://mediatest.ciscospark.com/

Thank you

-m

View solution in original post

7 Replies 7

There is an update for SPARK windows please confirm if you are using the lateast SPARK version

Hi, You are right! I fixed.  no happening in mobile. but it happened several times. but fixed now. Thanks, I try to updates on PC.  

Hi, I also faced same situation.

I update PC but still it is continue.

Please check you PC meets the requirements listed here:

https://support.ciscospark.com/customer/portal/articles/1762959

If you continue to see the problem please submit a feedback ticket through the application so the team can take a look at what may be causing the issue.

Louis

Hi, is it possible you may have a proxy or some network issue? Can you please run test with this tool? https://mediatest.ciscospark.com/

Thank you

-m

I test tool. pasted it here.

Yes, it does look like your network is blocking the traffic. Please try to resolve it with your network admin. Thank you

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: