02-09-2016 10:08 PM - edited 03-17-2019 05:52 PM
hi, I have a question. my registered room data I can not see on PC spark but I can view in my mobile Spark. sometimes all data in a room is gone and later be back. it is problem.
Solved! Go to Solution.
03-28-2016 12:37 PM
Hi, is it possible you may have a proxy or some network issue? Can you please run test with this tool? https://mediatest.ciscospark.com/
Thank you
-m
02-09-2016 10:11 PM
There is an update for SPARK windows please confirm if you are using the lateast SPARK version
03-16-2016 10:25 PM
Hi, You are right! I fixed. no happening in mobile. but it happened several times. but fixed now. Thanks, I try to updates on PC.
03-22-2016 10:14 PM
Hi, I also faced same situation.
I update PC but still it is continue.
03-25-2016 03:43 PM
Please check you PC meets the requirements listed here:
https://support.ciscospark.com/customer/portal/articles/1762959
If you continue to see the problem please submit a feedback ticket through the application so the team can take a look at what may be causing the issue.
Louis
03-28-2016 12:37 PM
Hi, is it possible you may have a proxy or some network issue? Can you please run test with this tool? https://mediatest.ciscospark.com/
Thank you
-m
03-28-2016 07:55 PM
I test tool. pasted it here.
03-30-2016 11:12 AM
Yes, it does look like your network is blocking the traffic. Please try to resolve it with your network admin. Thank you
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