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Beginner

High CPU usage with Webex Teams on Mac

Hello,

 

I am constantly finding myself running out of laptop battery during video conferencing calls where I share my screen on the Cisco WebEx Room Kit. I am on Mojave and WebEx Teams version is 3.0.13131.0. When I share the screen the CPU usage goes high, fans starting spinning faster to a point I can't hear what the other people are saying. Battery level drops about 1% every minute.

 

When sharing a screen with Google Hangouts I experience no issues.

 

I have tried removing and re-installing WebEx Teams to no avail. I am finding myself now avoiding WebEx and using Google Hangouts.

 

Has anyone had any similar issues or knows of any workarounds?

 

Thanks

 

 

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Beginner

Re: High CPU usage with Webex Teams on Mac

It's the same with more recent versions, e.g. 40.2.7.7. We're in a video conference with ~10 people and the WebEx client consumes 50% CPU. I already switched from the browser plugin to the macOS app, but it made no difference.
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Re: High CPU usage with Webex Teams on Mac

Heh - we call WebEx the "Macbook Windmaker".  As soon as someone's otherwise quiet Macbook starts sounding like it's ready to take flight (with the loud jet-like noise from the fan), the "fix" is always "Kill WebEx / Restart WebEx".  Unfortunately, it doesn't always take a live session - WebEx often sucks CPU first thing in the morning (especially if the network is busy/flaky) or in between sessions by hours.  

 

At my employer (Fortune 200) we reopened use of Google Hangouts soon after COVID hit to reduce usage of WebEx load, and we're frequently enjoying the use of Zoom to work with other organizations (governments, auditors, etc.), so it will be interesting to see if we keep WebEx Teams after all this.  

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Re: High CPU usage with Webex Teams on Mac

I've the same problem... worst when I close lid to use in docking configuration.

 

macOS Catalina 10.15.4

MacBook Pro Retina 13 mid 2014

 

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