How does Jabber find contacts?

[Kent Drugge]

CUCM, CUC, IMP 11.5 (Background) So a vendor set this up a long time ago. Using LDAP, our staff are in the "Users" container. The Cucm sync looks to "Users" with Cisco DN/Jabber permission. Then I see them in User Management > End Users. Now on my pc jabber search spot, I put the staff members name and it finds them, woohoo. (ISSUE) I'm putting a Device, Dx80-2100, in the "Voip" container, I duplicate my sync with "Voip" container. User Management > End Users sees the Device. But pc jabber does not find this device Dx80-2100.  The pc jabber only sees things in "Users" and not "Voip",  SO, is there some config for Jabber I'm unaware of that says Search in AD "Users" for jabber contacts ? Because it's does not seem to be searching CUCM > End Users.  Any help is greatly appreciated.

[Jaime Valencia]

Review the Jabber documentation, particularly, the contact source chapter. 

[Kent Drugge]

Jamie, Thank you for this reply. I downloaded a few jabber documents, but none showed a Contact Source chapter. Can you tell me the name of the document you are referring to ?  Thanks,

[Jaime Valencia · Accepted solution]

Not one doc, several docs

https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html

[Kent Drugge]

Thank you, the doc search i was using did not get me to those. Great !  Everyone be safe out there.