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Iyad Musleh
Beginner

How to configure CUC Auto Attendandant to transfer to CUCM extension

I'm running CUCM and CUC 11.5.1.  I want to create an auto attendant that prompts user to "enter the extension of the person they're trying to reach" and then transfers that call to the CUCM DN/Phone.  Problem I'm running into is, when the entered extension is also a User's extension within CUC, then the call gets sent directly to that user's voicemail greeting, instead of ringing on the user's end point devices first.  If the dialed extension is not in CUC, I get an error recording.  I need the caller to be transferred to CUCM instead of the voicemail.  Can this be done?

15 REPLIES 15

Yes that’s correctly understood. It can be set by bulk update.



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