cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
252
Views
0
Helpful
4
Replies
Highlighted
Beginner

How to get Jabber working on Android or IPhone

Hi Everyone

I wanted to know can someone tell me what do I need to do to get Jabber working on my Android and also for Apple users. I downloaded the software from the Google play store and when I try and login it get the error "Cannot recognize your service domain"

4 REPLIES 4
Highlighted
Beginner

Re: How to get Jabber working on Android or IPhone

Hi there.  Do you have a cisco IM&P server (instant messaging and presence server)?  If so and it's configured properly.  You will still need to create the jabber profile for the android phone, iphone, tablet, etc in call manager also.  The software as it stands today works pretty well and will sync up with your server if everything is configured correctly. 

 

thanks,

 

Jeff

Highlighted
Beginner

Re: How to get Jabber working on Android or IPhone

I've created the profiles but still can't login, do you know anything else I can try.

Highlighted
Beginner

Re: How to get Jabber working on Android or IPhone

If you created the profiles, and still no luck, double check your config per the guide. This is from 10.5, not sure which version you are on, but is pretty much the same across the board. Some slight variations of course.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_5/CJAB_BK_D6497E98_00_deployment-installation-guide-ciscojabber/CJAB_BK_D6497E98_00_deployment-installation-guide-ciscojabber_chapter_01001.html

Highlighted
Hall of Fame Cisco Employee

Re: How to get Jabber working on Android or IPhone

90% of the config for any Jabber client is the same, main difference is the kind of device you need to create in CUCM, and the features that are supported and you might need to enable/disable in the .xml

The Jabber documentation covers all flavors of Jabber, have you reviewed it?

HTH

java

if this helps, please rate