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Highlighted
Participant

IM Address Incorrect - jabber

Hey Guys,

 

I'm pulling my hair out over this one..

 

have a new deployment of jabber.. all good. however no-one can see the presence of anyone else.

Im using Directory URI for login and IM Address.

I've synced with LDAP via CUCM.

The LDAP agreement for CUCM is to assign the Directory URI to the user's email address. The enduser displays correctly for the Directory URI.

 

The issue I can see is the IM Address, this is showing some random stuff. Some users it shows just their firstname, other users it shows the userid@domain.name. The IM Address needs to be their email address.

 

I reapplied the IM Address config on the Presence server and this seemed to correct some or a few of the users..(Settings->Advanced)

I checkde db replication and no errors are shown there..

Basically, I just dont know where its getting these IM Addresses from.

 

Version 10.5.2.

Jabber 10.6.2

 

Any ideas?

** UPDATE: the IM Address show correctly if you view your own profile. However if you view that profile from another user, it is only showing their firstname.

Thanks

Ben

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Hi Ben,?Can you try to add

 

To resolve the presence status issue, can try to add below lines in your jabber-config.xml file:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Directory>
   <SipUri>mail</SipUri>
   <BDISipUri>mail</BDISipUri>
   <UseSIPURIToResolveContacts>true</UseSIPURIToResolveContacts>
   <BDIUseSIPURIToResolveContacts>true</BDIUseSIPURIToResolveContacts>
   <UriPrefix></UriPrefix>
   <BDIUriPrefix></BDIUriPrefix>
 </Directory>
</config>

- See more at: https://supportforums.cisco.com/discussion/12415501/moving-directory-uri-jabber-106#sthash.YK9yAMdv.dpuf

To resolve the presence status issue, can try to add below lines in your jabber-config.xml file:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Directory>
   <SipUri>mail</SipUri>
   <BDISipUri>mail</BDISipUri>
   <UseSIPURIToResolveContacts>true</UseSIPURIToResolveContacts>
   <BDIUseSIPURIToResolveContacts>true</BDIUseSIPURIToResolveContacts>
   <UriPrefix></UriPrefix>
   <BDIUriPrefix></BDIUriPrefix>
 </Directory>
</config>

The above is an example where LDAP synced using "mail" attribute.

 

- See more at: https://supportforums.cisco.com/discussion/12415501/moving-directory-uri-jabber-106#sthash.YK9yAMdv.dpuf

To resolve the presence status issue, can try to add below lines in your jabber-config.xml file:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Directory>
   <SipUri>mail</SipUri>
   <BDISipUri>mail</BDISipUri>
   <UseSIPURIToResolveContacts>true</UseSIPURIToResolveContacts>
   <BDIUseSIPURIToResolveContacts>true</BDIUseSIPURIToResolveContacts>
   <UriPrefix></UriPrefix>
   <BDIUriPrefix></BDIUriPrefix>
 </Directory>
</config>

The above is an example where LDAP synced using "mail" attribute.

 

- See more at: https://supportforums.cisco.com/discussion/12415501/moving-directory-uri-jabber-106#sthash.YK9yAMdv.dpuf

View solution in original post

3 REPLIES 3
Highlighted

Hi Ben,?Can you try to add

 

To resolve the presence status issue, can try to add below lines in your jabber-config.xml file:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Directory>
   <SipUri>mail</SipUri>
   <BDISipUri>mail</BDISipUri>
   <UseSIPURIToResolveContacts>true</UseSIPURIToResolveContacts>
   <BDIUseSIPURIToResolveContacts>true</BDIUseSIPURIToResolveContacts>
   <UriPrefix></UriPrefix>
   <BDIUriPrefix></BDIUriPrefix>
 </Directory>
</config>

- See more at: https://supportforums.cisco.com/discussion/12415501/moving-directory-uri-jabber-106#sthash.YK9yAMdv.dpuf

To resolve the presence status issue, can try to add below lines in your jabber-config.xml file:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Directory>
   <SipUri>mail</SipUri>
   <BDISipUri>mail</BDISipUri>
   <UseSIPURIToResolveContacts>true</UseSIPURIToResolveContacts>
   <BDIUseSIPURIToResolveContacts>true</BDIUseSIPURIToResolveContacts>
   <UriPrefix></UriPrefix>
   <BDIUriPrefix></BDIUriPrefix>
 </Directory>
</config>

The above is an example where LDAP synced using "mail" attribute.

 

- See more at: https://supportforums.cisco.com/discussion/12415501/moving-directory-uri-jabber-106#sthash.YK9yAMdv.dpuf

To resolve the presence status issue, can try to add below lines in your jabber-config.xml file:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Directory>
   <SipUri>mail</SipUri>
   <BDISipUri>mail</BDISipUri>
   <UseSIPURIToResolveContacts>true</UseSIPURIToResolveContacts>
   <BDIUseSIPURIToResolveContacts>true</BDIUseSIPURIToResolveContacts>
   <UriPrefix></UriPrefix>
   <BDIUriPrefix></BDIUriPrefix>
 </Directory>
</config>

The above is an example where LDAP synced using "mail" attribute.

 

- See more at: https://supportforums.cisco.com/discussion/12415501/moving-directory-uri-jabber-106#sthash.YK9yAMdv.dpuf

View solution in original post

Highlighted
Participant

This worked like a charm..

This worked like a charm.. thanks mate. Blank spaces in usernames is a killer :)

Ben

Highlighted
Beginner

Hi Ben, Please check

Hi Ben,

 

Please check following:

1.Check User's Directory URI is added properly in their Directory Line

2.Check User's Directory line is associated to their IDs

3.Check Show Connections status in the cisco jabber

4.Please share one of the user's Problem Report to check the same