Can some help in understanding the chat alias mapping in IM&Presence server. Issue faced by chat admins where they create chat rooms by selecting - Automatically create option under location settings. But every time they select Auto create option the chat rooms are created in the 1st chat server instead of load balancing equally in all the servers. The global settings configured as below:
Messaging > Group Chat and Persistent Chat - System Automatically Manages Primary Group Chat Server Aliases. The presence is integrated with Postgres database. Is there anything we can do check how chat servers are allocated? All I can see is the 1st listed chat server is being selected for all chat rooms.
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
better support for the needs of large contact centers worldwide
improvements in the agent and cust...
SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...