It doesn't happen all the time and it doesn't happen to just one person, it is kind of all across the board. Every now and then when a user signs into Jabber client, they get the infamous red "x" on their phone icon at the bottom of the hub window. Normally clicking on the icon and choosing "use my phone for calls" will reconnect the phone but sometimes it won't. They may have to sign out and back in, restart the application, etc. Every now and then it just doesn't want to reconnect no matter what. After doing some research on the matter it seems the port we use for CTI Manager, 389, can be a little slow when connecting and that is what can cause this particular issue. An alternative port can be used: 3268.
Granted we haven't deployed Jabber to all of our departments and users yet (we have around 600 employees), but the ones that do have it have all experienced this at some point. Well not every single one but you get the idea. We also have Cisco Agent/Supervisor for some of these users, and a couple of users that use Attendant Console as well. If I change this port, how will this affect them? Will it even be affected? I assumed it would be affected since those applications have a form of phone control as well. I read about the differences in the ports here:
Port 3268. This port is used for queries specifically targeted for the global catalog. LDAP requests sent to port 3268 can be used to search for objects in the entire forest. However, only the attributes marked for replication to the global catalog can be returned. For example, a user’s department could not be returned using port 3268 since this attribute is not replicated to the global catalog.
· Port 389. This port is used for requesting information from the local domain controller. LDAP requests sent to port 389 can be used to search for objects only within the global catalog’s home domain. However, the requesting application can obtain all of the attributes for those objects. For example, a request to port 389 could be used to obtain a user’s department.
Does this mean when a user searches for someone in the directory they will no longer be able to see certain information about them? Currently our CUCM and UCCX is 10.5. Jabber ver. 10.6. I know this is a lot of stuff, but really I guess I need to know if I change this port if I can expect certain functions or features to no longer work/be unavailable and if I should also expect some issues with our other Cisco applications.
Thank you for your help and time.
