We have a problem with our Citrix users. All are running J4W release 11.8.4
Some are having an issue to start the Webex meeting, using the join button in Jabber.
Error popup "The Webex meeting is not currently available. Try again Later"
But when they open Outlook and open the meeting bij clicking the "Join Webex meeting" they can join the meeting. And!
When they close the meeting and then rejoin by click the join button in Jabber is also works.
But when you create a new meeting and then wants to join again from Jabber, again it will fail.
In the log of Jabber a huge amount of data.
I included jabber.jog as part of the Jabber dump.
at line 22769 for example the error
2018-06-15 08:10:50,694 WARN [0x00003db4] [framewnd.cpp(65) ] [MeetingService-MeetingSDK] [CMeetingCommunication::onMeetingLaunchFailed] - Launch fail 951132932 2
2018-06-15 08:10:50,694 DEBUG [0x00003db4] [framewnd.cpp(383) ] [MeetingService-MeetingSDK] [CExtMeeting::OnLaunchExeMeetFailed] - CExtMeeting::OnLaunchExeMeetFailed
2018-06-15 08:10:50,694 DEBUG [0x00003db4] [contriextCPContainer.cpp(68) ] [MeetingService-MeetingSDK] [CcontriextCPContainer::Fire_OnMeetingError] - CcontriextCPContainer::Fire_OnMeetingError
2018-06-15 08:10:50,694 WARN [0x00003db4] [SinkOneClick.cpp(90) ] [MeetingService-MeetingSDK] [CSinkOneClick::OnMeetingError] - meeting failed, error code: 30 error info: unknown error, please confirm with meeting team
Please check if you are hitting these conditions. If Yes, then its an Enhancement to Cisco.
I don't think so.
When you don't make changes on the meeting. Why when you first start it from Outlook it works.
When you then push the green button in Jabber it also works.