J4W 9.7.4 LDAP CUCM10.5

[richb1971]

Hi,

Do I need to manually add a contact to a group before I can see their Presence status? I can search for users but their status is grey.

Rich

[V.Naveen Kumar]

First check whether Line association configured with end user. This is main configuration for Presence status of the Users.

[richb1971]

Hi Nevin,

Thanks for reply.Thats already done. The Users can see other peoples presence but only if they add them as a contact first. Any clues how to resolve? I've checked the box that allows Presence visibility without Authorisation.

Rich

[V.Naveen Kumar]

Delete all the log file and make fresh login try presence.

Please provide problem report for the same.

[Jonathan Schulenberg]

This is called temporary or ad-hoc presence subscriptions and it must be enabled for it to work.