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Beginner

Jabber 10.5 can't decline incoming call

 

Hi Expert,
I have a problème with my jabber 10.5 windows. When I receive a pop-up for incoming call, I don't have a button to decline calls, you can show in the attached image. I don't have this problème with Jabber Iphone or android, I have it oly in jabber Windows. 

 

For information : 

CUCM 10.5
IM&P 10.5
Jabber 10.5 

 

 

11 REPLIES 11
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Hall of Fame Cisco Employee

Is this a direct call??

If not, what's the call flow??

HTH

java

if this helps, please rate
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Thank you Valencia ;)

 

Yes it is a direct call between tow jabber windows client. 

Amine

Highlighted
Hall of Fame Cisco Employee

Do you have a valid VM configuration in place?

Does the device that is calling has access to reach the VM pilot and ports??

If the button is not usable, this is because there is lacking a VM config, or an incorrect config VM/CSS config is in place.

HTH

java

if this helps, please rate
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Hi, 

 

what did you mean when you see VM ? Virtual machine ? 
I don't use any CSS

Highlighted
Hall of Fame Cisco Employee

VM = voice mail

Not using CSS and partitions is possible, but you'll only run into trouble down the road, doing that is a very poor design.

HTH

java

if this helps, please rate
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No I don't have VM, 

you think I must use CSS to resolve my problème ?

Highlighted
Hall of Fame Cisco Employee

No, you need a voicemail system, decline is meant to direct the calling party to your voicemail.

HTH

java

if this helps, please rate
Highlighted

How can I configure it I don't have it

I have juste cucm and I&Presence

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Hi Jaime Valencia, 

Can you help me please

I don't have a UCCX for my VM, 

how can resolve my problème without it 

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Hi Amine 

 

The very same way that you installed cucm and  im&presence servers.  install cuc v9 and have it integrated with cucm using the application integration wizard within cucm.

I hope your problem gets sorted.

Regards

Tshepo 

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Hi Jaime,

I have a costumer in the same type of infra (CUCM & IMP)

There is no possibility to decline an incoming call on jabber.... with the LAST version of jabber.... today.... in 2017......  

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