Jabber 11.8 phone unable to connect. Error cj:109:03

[mark.brown]

Hi,

We have recently moved to Windows 10 and Jabber 11.8. A number of users are having issues with Jabber where the telephone functionality is unavailable as phoen is unable to connect.

Error: cj:109:03

Softphone status; Not connected. Protocol: SIP. Reason: Connection error. Ensure the server information in the Phone

Deskphone status: Not connected. Protocal: CTI: Reason: Connection error. Ensure the server information in the Phone

If I uninstall and switch back to out previous version of Jabber (v9) it works fine.

Are you able to assits please?

Mark

[Varundeep Chhatwal]

just make sure , csf device is assigned to end user. csf page have the end user assinged to itself. correct roles are been assigned to user with primary extension. did you get a chance to check the logs if REGISTER message going to CUCM ?