Jabber 11.9 "username not specified" message

[hoffmann74]

I just upgraded my Jabber from 11.8.5 to 11.9. When I get to the login screen, I am getting a message of "No username specified." at the top of Jabber when I submit my username and password. Resetting the client has not helped and I meet all the software requirements for this version.

I don't see any bugs related to this issue. Has anyone else experienced this?

CUCM, Unity & IM/Presence are all 9.1.2

OS is Windows 7 SP 1

[hoffmann74]

I was able to resolve the issue. Below is what I had to do, for anyone else who may encounter this:

- Delete the C:\ProgramData\Cisco Systems\Cisco Jabber\jabber-bootstrap.properties file

- Reset Jabber

- Re-enter the IM & Presence settings in Advanced Settings.

PC reboot may be needed as well.

[Deepak Rawat]

What happen if you downgrade it back to 11.8.5 version. I just tested it with 11.9 on my side and it worked fine, try deleting the Jabber folder from below location, launch it again and then check

C:\Users\<userid>\AppData\Local\Cisco\Unified Communications

C:\Users\<userid>\AppData\Roamaing\Cisco\Unified Communications

Regards

Deepak

Regards

Deepak